Imagine a Chatbot That Actually Knew How to Talk to You
Earlier this year, when I walked into a renovated loft in downtown San Francisco, the couches and tables were littered with flyers advertising an “emotionally intelligent real-time AI coach.” They were for Amotions AI—one of several start-ups that had gathered that day to pitch investors, entrepreneurs, and tech workers. Pianpian Xu Guthrie, Amotion AI’s founder, was eager to tell me more. The AI model observes video calls on your computer, she said, and gives you real-time tips based on the other person’s tone and facial expression. Maybe you’re a salesperson, and the bot flags that your potential customer is “confused” and suggests what to say. Emotions are the AI industry’s new fixation. Not only are growing numbers of start-ups such as Amotions AI promising tools that interpret feelings; the major AI companies are developing chatbots that apparently aren’t just smarter—they get you. When OpenAI launched a new version of ChatGPT late last year, it described the bot as “warmer by default and more conversational.” Anthropic has stated that its model, Claude, “may have some functional …








