Salesforce launches Headless 360 to turn its entire platform into infrastructure for AI agents
Salesforce on Wednesday unveiled the most ambitious architectural transformation in its 27-year history, introducing “Headless 360” — a sweeping initiative that exposes every capability in its platform as an API, MCP tool, or CLI command so AI agents can operate the entire system without ever opening a browser. The announcement, made at the company’s annual TDX developer conference in San Francisco, ships more than 100 new tools and skills immediately available to developers. It marks a decisive response to the existential question hanging over enterprise software: In a world where AI agents can reason, plan, and execute, does a company still need a CRM with a graphical interface? Salesforce’s answer: No — and that’s exactly the point. “We made a decision two and a half years ago: Rebuild Salesforce for agents,” the company said in its announcement. “Instead of burying capabilities behind a UI, expose them so the entire platform will be programmable and accessible from anywhere.” The timing is anything but coincidental. Salesforce finds itself navigating one of the most turbulent periods in enterprise …









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