All posts tagged: Complaints

Readly deluged with user complaints post Cafeyn merger

Readly deluged with user complaints post Cafeyn merger

Published by Sam Flores

A screenshot of the “old bricked app” that redirects the user to the new app. Picture: Jonathan Simon All-you-can-read app Readly has said its “performance remains strong” after its merger with French equivalent Cafeyn, despite outraged users reporting technical issues with the app. The company said the app will not be operational on Amazon and Huawei devices for the foreseeable as a result of the merger, but that 99% of sessions have been crash-free and 97% of users successfully accessed the new app during migration. Readly’s non-Nordic businesses were acquired by its French equivalent Cafeyn at the beginning of April, meaning Cafeyn now runs the platform in the UK, Australia, Germany and Switzerland. The merger took Cafeyn to combined revenues of nearly €100m (around £87m), and a base of more than 2.5 million users after 350,000 Readly subscribers transferred. Press Gazette previously reported that the merger would see an enhanced mobile app, while Cafeyn chief executive Laurent Kayser said the migration of Readly into Cafeyn’s operations would be “seamless”, “nothing will change” for publishers and …

The FCC Has a Fast Lane for Complaints About Trump’s Media Critics

The FCC Has a Fast Lane for Complaints About Trump’s Media Critics

Published by skeptic

A small conservative legal group used direct access to the Federal Communications Commission chairman’s office last September to accelerate a complaint targeting Jimmy Kimmel and his employer, ABC, according to internal emails obtained by WIRED. The emails show the group routed its filing to Chairman Brendan Carr’s senior counsel, sidestepping career staff who typically review such complaints. The correspondence offers a detailed look at how the Center for American Rights (CAR), whose filings often echo criticisms of the press by President Donald Trump, supplied legal arguments used in challenges against broadcast networks. Kimmel was briefly suspended in September following threats from the FCC, drawing condemnation from press freedom advocates and First Amendment scholars. The backlash against Kimmel and ABC followed comments Carr made on a conservative podcast about a Kimmel monologue discussing the killing of Charlie Kirk. Carr suggested ABC affiliates could face regulatory scrutiny if they did not take action. “We can do this the easy way or the hard way,” Carr said. “These companies can find ways to take action on Kimmel, or …

UK’s Ofcom To Investigate Complaints Of Climate-Change Denial

UK’s Ofcom To Investigate Complaints Of Climate-Change Denial

Published by Jenni Sidey

Authored by Paul Homewood via notalotofpeopleknowthat blog, This is frightening. Indeed it is truly Orwellian… From the Guardian: A U-turn by the UK’s broadcasting regulator Ofcom means it will investigate complaints of climate change denial on television and radio for the first time since 2017. The move marks a victory for campaigners who have accused the regulator of allowing some broadcasters “to spout dangerous climate lies” and “flout” rules on accuracy and impartiality. Complaints about programmes on TalkTV and TalkRadio were assessed by Ofcom, which then decided not to investigate, the same result as more than 1,000 other climate complaints since 2020. However, after a letter from the Good Law Project (GLP) in January, requesting an explanation for the rejections, Ofcom said it had withdrawn its original decision and would “consider afresh” the complaints. One complaint was about comments from a Talk guest who said in November that climate change “was a deliberate effort to create fake anxiety … out of something that is false”. In the second case, also in November, another guest said the Labour government’s energy policies were …

San Gabriel restaurant ordered to stop serving stinky tofu over complaints

San Gabriel restaurant ordered to stop serving stinky tofu over complaints

Published by Sam Flores

Stinky tofu is no longer on the menu at Golden Leaf restaurant in San Gabriel after the city received complaints about the dish’s aroma. But the family behind the restaurant is fighting to bring back the popular Taiwanese street food, prized for its distinct, potent stench. “The scent of stinky tofu in Taiwanese night markets is an invitation to community and tradition,” said David Liao. He owns Golden Leaf, located in a strip mall at the corner of North Mission Drive and West Las Tunas Drive in San Gabriel. The dish, known as chou doufu in Chinese, is “a cherished taste of home and a source of cultural pride,” he said. There are several restaurants in the San Gabriel Valley that offer the dish, with most deep-frying squares of the tofu, resulting in a crisp exterior and a porous, sponge-like center. The flavor and smell can range from mild to eye-wateringly stinky, like an extra funky blue cheese or excellent kimchi. The exterior of Golden Leaf, a San Gabriel restaurant known for its Taiwanese food. …

Columbus Art Museum Workers Issue Complaints About Chemical Fumes

Columbus Art Museum Workers Issue Complaints About Chemical Fumes

Published by José Betancourt

Workers at the Columbus Museum of Art in Ohio have complained to the Occupational Safety and Health Administration (OSHA) about headaches, nausea, and dizziness thought to be caused by a chemical sealant used on gallery floors. As reported Tuesday by the Columbus Dispatch, the museum used the floor sealing product GT 275 during recently commenced renovation work on its Ross building, and employees have complained about fumes throughout the institution in the weeks since work began. A former gallery associate told the paper that several museum workers have called in sick and that the “maintenance team gave the workers information on the sealer and handed out N95 masks.” Related Articles According to the Dispatch, which cited safety information from the manufacturer of GT 275, “Inhalation of the sealer can adversely affect the central nervous system, causing symptoms like drowsiness, dizziness, headache, nausea and ‘lowering of consciousness.’ Acute overexposure via inhalation can cause respiratory distress, confusion and unconsciousness.” The product is supposed to be used outdoors or otherwise in well-ventilated areas, and instructions for use include …

Lisa Nandy ‘really concerned’ by lack of complaints upheld by IPSO

Lisa Nandy ‘really concerned’ by lack of complaints upheld by IPSO

Published by Sam Flores

Lisa Nandy speaking at the Society of Editors Conference 2026. Picture: Lucy Young Culture Secretary Lisa Nandy has said she is “really concerned” about the efficacy of press regulator IPSO. Speaking at the Society of Editors Future of News Conference in London on Tuesday, Nandy raised concerns but said the Government “will tread carefully and cautiously about regulation of the press”. She said “any right-minded government should” be cautious around press regulation “because it is a precious and important thing that fearless journalists can hold government to account”. But she said regulation of the media is “perhaps the single greatest area in which I am urged by the public to act”. Nandy said she is “really concerned that when we look at IPSO, that when complaints are made, only 1% of them are upheld, and nobody’s ever been fined… “If only 1% of complaints are upheld and nobody has ever been fined, is that because everything that is produced by the press in this country is 100% true and accurate, or is that because the …

Google gives in to users’ complaints over AI-powered ‘Ask Photos’ search feature

Google gives in to users’ complaints over AI-powered ‘Ask Photos’ search feature

Published by skeptic

In a slight capitulation to those who don’t want AI infused into their everyday apps, Google said it’s now offering a toggle that will allow users of its Google Photos app to return to the previous and often faster “classic” search experience instead of the newer AI-powered option known as “Ask Photos.” The Ask Photos feature, launched in the U.S. in 2024, lets users search their photos using natural language queries, including complex requests. The product’s rollout was briefly paused last summer as the company worked to address issues around latency, following user feedback. Some Google Photos users never warmed up to the AI-powered experience, complaining that Ask Photos still failed to find some of their photos and that searches were less accurate than before. While Google offered an option to disable the use of Gemini in Google Photos, it was buried in the settings and was often overlooked. The company said it will offer users an easier and more visible way to switch between the two search experiences. Via a new toggle button on …

Upheld ombudsman complaints rise 25% in a year

Upheld ombudsman complaints rise 25% in a year

Published by skeptic

More from this theme Recent articles The number of SEND-related complaints upheld by the councils watchdog has leapt by a quarter in just one year. In 2025, the Local Government and Social Care Ombudsman (LGO) upheld 1,315 SEND complaints, 26 per cent more than the 1,044 upheld in 2024. It is also more than five times the 236 upheld in 2021. The figures include cases where the Ombudsman decided not to investigate because the council had already admitted fault and provided a remedy.  Families complain to the Ombudsman about how councils deal with services and provision for pupils with special educational needs and disabilities. The LGO upheld 71 per cent of SEND complaints in 2025, a similar proportion to the previous two years.  Forty-three complaints were not upheld, while a further 489 were closed after initial enquiries.  Just 25 of England’s 153 councils with SEND responsibilities made it through 2025 without having any LGO complaints upheld against them. Catriona Moore, policy manager at SEND legal charity IPSEA, said: “These statistics expose the extent to which …

Parental complaints changes welcome, but not enough

Parental complaints changes welcome, but not enough

Published by skeptic

Proposed changes to the parental complaints system “stop short” of providing the powers schools need to enforce them, legal experts have warned. The government has announced it will create a “digital, accessible solution” for handling complaints, with new expectations aimed at improving relations between parents and leaders. More than five-million complaints were made by parents in the past year, according to ParentKind. A Schools Week investigation found headteachers “weren’t sleeping” due to stress over complaints, with many generated by artificial intelligence.  The schools white paper said heads and parents have been “left to navigate this largely on their own foot for far too long”, and that it will “improve the consistency and impact of the engagement” between them. It said the new digital platform will improve data collection and stop complaints being escalated through multiple avenues at the same time, such as Ofsted, an individual school and the Department for Education. “Minimum expectations” for home-to-school partnerships will be outlined for schools, along with a best-practice guide. The expectations will govern effective and timely communication, establishing high expectations …

Bosses throwing whiteboard dusters: Why some workers closed the door on SME employers

Bosses throwing whiteboard dusters: Why some workers closed the door on SME employers

Published by Sam Flores

“The boss would just gaslight you into thinking you’re not doing enough. And they will use that as an excuse not to remunerate you fairly or give a fair increment,” said the 29-year-old. In fact, Adrian knew of an employee at an SME where he used to work who got promoted and handed more responsibilities, but was severely underpaid by market standards. When grievances arise, many find themselves having no proper channel – if any at all – to give their feedback. Mr Royston Loh, 37, who worked in an SME dealing with semiconductors five years ago as an employee engagement executive, said that while his former company had an HR manager, who was not a boss, the manager was “far too young and inexperienced”. This coupled with the company’s lack of proper systems, guidelines and processes, especially in terms of resolving any work conflicts or HR issues made it challenging, he said. “Each issue that came up was handled differently than another based on the whim of the CEO,” said Mr Loh. “It became …