TUI sends passengers a dedicated pre‑departure email nine days before departure (Image: Getty ) TUI has issued official guidance in a fresh update for passengers holding flight bookings to Europe. Speaking to the Mirror on Tuesday morning (April 28), TUI outlined the measures the airline is implementing to assist customers during the introduction of the new Entry/Exit System (EES). According to reports from early 2026, the airports experiencing the longest EES queues are predominantly in Spain and Portugal. Lisbon (LIS), Tenerife South (TFS), Palma de Mallorca (PMI), Faro (FAO), and Almeria (LEI) are encountering significant delays that can stretch for hours. A statement on Faro Airport’s website reads: “Due to possible constraints on departures border control, longer waiting times are to be expected. Passengers to international (Non Schengen) flights please arrive early at the Airport.” The new system, which gathers biometric data from passengers, means first-time users must submit fingerprints and photographs, extending processing times. As the European Union’s EES is progressively rolled out across Schengen airports, TUI confirms it has established a comprehensive customer …