Ryanair insists we failed to board a phantom flight | Consumer affairs
I was on a Ryanair flight from Bristol to Dublin that took off during Storm Amy in October last year. It was unable to land at Dublin after two abortive attempts and was diverted to Manchester, where we sat on the plane for six hours, with no complimentary refreshments, before being unceremoniously ejected at nearly midnight. We were told Ryanair staff would organise taxis and hotels, but no crew disembarked with us, and the terminal was deserted. I, along with other passengers, was forced to take a taxi to a hotel for the night. There was no word from Ryanair and no flights showed as available the next day, so I took two buses back to Bristol. The abortive trip cost me £900 but Ryanair failed to offer a ticket refund and has refused my £240 claim for the hotel and transport because it seems to have recorded the flight as having landed in Dublin. RC, Bishop’s Tawton, Devon Your communications with Ryanair make for surreal reading. Customer service agents first insisted that you submit …
