Emotionally intelligent AI chatbots improve mental health but destroy real-world social ties
A new study reveals that interacting with emotionally intelligent artificial intelligence chatbots can boost a person’s mental health while simultaneously isolating them from real human relationships. The research highlights a hidden trade-off in using these digital companions, where the comfort provided by algorithms comes at the cost of real-world social ties. The findings were published in the journal Psychology & Marketing. Millions of people turn to artificial intelligence chatbots to alleviate loneliness and find emotional support. Unlike older digital assistants that simply set alarms or book flights, modern social chatbots use advanced algorithms to mimic human empathy. They try to replicate emotional intelligence, which is the ability to recognize, understand, and manage emotions. By mimicking this trait, applications like Replika or Wysa act as digital friends that adapt to user moods. The global market for these advanced digital companions is growing rapidly, attracting millions of users seeking a safe space to express their feelings. Shaphali Gupta, a researcher at the Indian Institute of Management Kozhikode, led an investigation into how these emotionally intelligent bots affect …









