McDonald’s is testing a major change to how its drive-thrus operate
Stay ahead of the curve with our weekly guide to the latest trends, fashion, relationships and more Stay ahead of the curve with our weekly guide to the latest trends, fashion, relationships and more Stay ahead of the curve with our weekly guide to the latest trends, fashion, relationships and more McDonald’s may soon have a new drive-thru employee: ArchIQ, the artificial intelligence-powered program that could be taking your order the next time you pull up to the Golden Arches. The voice assistant, nicknamed Archy, is part of McDonald’s new Google-powered AI platform designed to speed up service and streamline restaurant operations. The technology was unveiled as part of McDonald’s > NEXT, the company’s new growth strategy introduced this week at its Worldwide Convention in Las Vegas. A video shared by a well-known McDonald’s franchisee, known as McFranchisee on social media, shows Archy smoothly handling orders in both English and Spanish. “We are currently in five test stores, having processed over 1M transactions with about 90 percent of orders completed without human escalations. Impressive for …





