EE couldn’t change pricey broadband and TV deal after my husband died | Consumer affairs
After my husband died suddenly, I discovered he had been paying £171 a month for our EE broadband and TV contract. EE initially offered me a monthly deal at £44.99 on the phone. There followed two letters, one day apart, cheerily addressed to my late husband. The first stated that he would have to pay £1,007 to terminate his contract; the second giving a termination fee of £520. The letters told him he could take the contract with him when he moved house. Since then, multiple calls to departments titled bereavement, value, life events, loyalty and connections have elicited multiple unfulfilled promises. The first agent offered a deal for £56.99 if I had a gap in service. The second agent said, “if this was BT (which owns EE) I could do it” and gave me £60 credit. A third said “I’m stuck”. And a fourth persuaded me to pay £112.63 to enable him to sort things out, then discovered the system wouldn’t allow the cheaper deal. The agents have been kind and helpful but say …




