All posts tagged: Salesforce

OpenAI unveils Workspace Agents, a successor to custom GPTs for enterprises that can plug directly into Slack, Salesforce and more

OpenAI unveils Workspace Agents, a successor to custom GPTs for enterprises that can plug directly into Slack, Salesforce and more

Published by skeptic

OpenAI introduced a new paradigm and product today that is likely to have huge implications for enterprises seeking to adopt and control fleets of AI agent workers. Called “Workspace Agents,” OpenAI’s new offering essentially allows users on its ChatGPT Business ($20 per user per month) and variably priced Enterprise, Edu and Teachers subscription plans to design or select from pre-existing agent templates that can take on work tasks across third-party apps and data sources including Slack, Google Drive, Microsoft apps, Salesforce, Notion, Atlassian Rovo, and other popular enterprise applications. Put simply: these agents can be created and accessed from ChatGPT, but users can also add them to third-party apps like Slack, communicate with them across disparate channels, ask them to use information from the channel they’re in and other third-party tools and apps, and the agents will go off and do work like drafting emails to the entire team, selected members, or pull data and make presentations. Human users can trust that the agent will manage all this complexity and complete the task as requested, …

Salesforce launches Headless 360 to turn its entire platform into infrastructure for AI agents

Salesforce launches Headless 360 to turn its entire platform into infrastructure for AI agents

Published by skeptic

Salesforce on Wednesday unveiled the most ambitious architectural transformation in its 27-year history, introducing “Headless 360” — a sweeping initiative that exposes every capability in its platform as an API, MCP tool, or CLI command so AI agents can operate the entire system without ever opening a browser. The announcement, made at the company’s annual TDX developer conference in San Francisco, ships more than 100 new tools and skills immediately available to developers. It marks a decisive response to the existential question hanging over enterprise software: In a world where AI agents can reason, plan, and execute, does a company still need a CRM with a graphical interface? Salesforce’s answer: No — and that’s exactly the point. “We made a decision two and a half years ago: Rebuild Salesforce for agents,” the company said in its announcement. “Instead of burying capabilities behind a UI, expose them so the entire platform will be programmable and accessible from anywhere.” The timing is anything but coincidental. Salesforce finds itself navigating one of the most turbulent periods in enterprise …

Salesforce announces an AI-heavy makeover for Slack, with 30 new features

Salesforce announces an AI-heavy makeover for Slack, with 30 new features

Published by skeptic

Salesforce, the cloud software giant, has been remaking its business around AI, and at a small gathering in San Francisco on Tuesday, CEO Marc Benioff and his team unveiled the latest results of those efforts: an updated version of Slack, with a plethora of new AI features. The most significant of these is a serious glow-up for its AI agent, Slackbot. The 30 new features, which will be available in the coming months, follow a January update that gave Slackbot agentic capabilities — including the ability to draft emails, schedule meetings, and sift through your inbox for specific information. Perhaps the most notable feature announced Tuesday is what the company calls reusable AI-skills — which allow users to define specific tasks for Slackbot that, once created, can be applied in a variety of different scenarios and contexts. Slackbot comes with a built-in library of AI-skills, Salesforce says, but users can also create their own custom versions. Once these skills are set up, they significantly reduce the work an employee might need to do. For example, …

Slack adds 30 AI features to Slackbot, its most ambitious update since the Salesforce acquisition

Slack adds 30 AI features to Slackbot, its most ambitious update since the Salesforce acquisition

Published by skeptic

Slack today announced more than 30 new capabilities for Slackbot, its AI-powered personal agent, in what amounts to the most sweeping overhaul of the workplace messaging platform since Salesforce acquired it for $27.7 billion in 2021. The update transforms Slackbot from a simple conversational assistant into a full-spectrum enterprise agent that can take meeting notes across any video provider, operate outside the Slack application on users’ desktops, execute tasks through third-party tools via the Model Context Protocol (MCP), and even serve as a lightweight CRM for small businesses — all without requiring users to install anything new. The announcement, timed to a keynote event that Salesforce CEO Marc Benioff is headlining Tuesday morning, arrives less than three months after Slackbot first became generally available on January 13 to Business+ and Enterprise+ subscribers. In that short window, Slack says the feature is on track to become the fastest-adopted product in Salesforce’s 27-year history, with some employees at customer organizations reporting they save up to 90 minutes per day. Inside Salesforce itself, teams claim savings of up …

Nvidia launches enterprise AI agent platform with Adobe, Salesforce, SAP among 17 adopters at GTC 2026

Nvidia launches enterprise AI agent platform with Adobe, Salesforce, SAP among 17 adopters at GTC 2026

Published by skeptic

Jensen Huang walked onto the GTC stage Monday wearing his trademark leather jacket and carrying, as it turned out, the blueprints for a new kind of monopoly. The Nvidia CEO unveiled the Agent Toolkit, an open-source platform for building autonomous AI agents, and then rattled off the names of the companies that will use it: Adobe, Salesforce, SAP, ServiceNow, Siemens, CrowdStrike, Atlassian, Cadence, Synopsys, IQVIA, Palantir, Box, Cohesity, Dassault Systèmes, Red Hat, Cisco and Amdocs. Seventeen enterprise software companies, touching virtually every industry and every Fortune 500 corporation, all agreeing to build their next generation of AI products on a shared foundation that Nvidia designed, Nvidia optimizes and Nvidia maintains. The toolkit provides the models, the runtime, the security framework and the optimization libraries that AI agents need to operate autonomously inside organizations — resolving customer service tickets, designing semiconductors, managing clinical trials, orchestrating marketing campaigns. Each component is open source. Each is optimized for Nvidia hardware. The combination means that as AI agents proliferate across the corporate world, they will generate demand for Nvidia …

Salesforce CEO Marc Benioff: This isn’t our first SaaSpocalypse

Salesforce CEO Marc Benioff: This isn’t our first SaaSpocalypse

Published by skeptic

Salesforce pulled out all the stops to convince investors that the AI revolution won’t be its death when it announced fourth-quarter earnings on Wednesday. Salesforce reported a solid quarter of $10.7 billion in revenue, up 13% year-over-year. For the year, it reported $41.5 billion in revenue, up 10% over the previous year, with both results boosted by its $8 billion acquisition of data management company Informatica last May. Net income landed at $7.46 billion, and the company offered strong guidance for the year ahead, projecting revenue of $45.8 billion to $46.2 billion — a 10% to 11% increase. It also said its “remaining performance obligation,” or RPO, is over $72 billion. That’s a figure that shows revenue under contact that has not yet been delivered or recognized as earned revenue. The numbers, though, could only do so much. Software-as-a-service stocks, with Salesforce as their poster child, have been getting hammered lately. Investors fear the rise of AI agents will undermine these companies, making their per-employee-seat business models obsolete. The situation has been dubbed the “SaaSpocalypse.” …

Salesforce Workers Circulate Open Letter Urging CEO Marc Benioff to Denounce ICE

Salesforce Workers Circulate Open Letter Urging CEO Marc Benioff to Denounce ICE

Published by skeptic

Employees at Salesforce are circulating an internal letter to chief executive Marc Benioff calling on him to denounce recent actions by US Immigration and Customs Enforcement, prohibit the use of Salesforce software by immigration agents, and back federal legislation that would significantly reform the agency. The letter specifically cites the “recent killings of Renee Good and Alex Pretti in Minneapolis” as catalysts, calling them the “devastating indictment of a system that has discarded human decency.” It’s unclear how many signatories the letter has received so far. The letter, which has not been reported on previously, is being organized amid Salesforce’s annual leadership kickoff event this week in Las Vegas. During an appearance at the event earlier today, Benioff asked international employees to stand to thank them for attending, before joking that ICE agents were in the building monitoring them, according to current and former Salesforce employees who spoke to WIRED. Benioff’s remarks sparked immediate backlash among employees. “Lots of people are furious,” says one source, who asked to remain anonymous for fear of retaliation. Business …

AWS revenue continues to soar as cloud demand remains high

AWS revenue continues to soar as cloud demand remains high

Published by skeptic

Amazon Web Services ended 2025 with its strongest quarterly growth rate in more than three years. The company reported Thursday that its cloud service business recorded $35.6 billion in revenue in the fourth quarter of 2025. This figure marks a 24% year-on-year increase and the business segment’s largest growth rate in 13 quarters. Annual revenue run rate for the business segment is $142 billion, according to Amazon. The cloud service also saw an increase in its operating income from $12.5 billion in the fourth quarter compared to $10.6 billion in the same period in 2024. “It’s very different having 24% year-over-year growth on $142 billion annualized run rate than to have a higher percentage growth on a meaningfully smaller base, which is the case with our competitors,” Amazon CEO Andy Jassy said during the company’s fourth-quarter earnings call. “We continue to add more incremental revenue and capacity than others, and extend our leadership position.” That fourth-quarter growth was fueled by new agreements with Salesforce, BlackRock, Perplexity, and the U.S. Air Force, among other companies and …

Salesforce Research: Across the C-suite, trust is the key to scaling agentic AI

Salesforce Research: Across the C-suite, trust is the key to scaling agentic AI

Published by skeptic

Presented by Salesforce In 2025, Salesforce conducted a series of C-suite research studies to capture if and how top decision-makers are building an agentic AI strategy. While the research shows positive signals like agent adoption is expected to surge 327% over the next two years, the dominant one is clear: leaders may be racing to deploy AI agents, but unlocking real value hinges on trust in data, systems, employees, and, above all, the leadership guiding the change. Trust is the connective tissue that determines whether companies can actually scale AI agents and unlock the value they’re projecting. At Salesforce, this trust imperative is operationalized through Agentforce. The Agentforce 360 Platform, the foundational layer of the company’s agentic platform, embeds trust directly into how agents reason, act, and collaborate with humans. This ensures leaders can implement agentic AI at scale. “As organizations scale AI agents, trust becomes the accelerator,” says Joe Inzerillo, chief digital officer of Salesforce. “When leaders trust their data, their systems, and their governance, AI moves from experimentation to enterprise impact. Trust isn’t …

Salesforce rolls out new Slackbot AI agent as it battles Microsoft and Google in workplace AI

Salesforce rolls out new Slackbot AI agent as it battles Microsoft and Google in workplace AI

Published by skeptic

Salesforce on Tuesday launched an entirely rebuilt version of Slackbot, the company’s workplace assistant, transforming it from a simple notification tool into what executives describe as a fully powered AI agent capable of searching enterprise data, drafting documents, and taking action on behalf of employees. The new Slackbot, now generally available to Business+ and Enterprise+ customers, is Salesforce’s most aggressive move yet to position Slack at the center of the emerging “agentic AI” movement — where software agents work alongside humans to complete complex tasks. The launch comes as Salesforce attempts to convince investors that artificial intelligence will bolster its products rather than render them obsolete. “Slackbot isn’t just another copilot or AI assistant,” said Parker Harris, Salesforce co-founder and Slack’s chief technology officer, in an exclusive interview with Salesforce. “It’s the front door to the agentic enterprise, powered by Salesforce.” From tricycle to Porsche: Salesforce rebuilt Slackbot from the ground up Harris was blunt about what distinguishes the new Slackbot from its predecessor: “The old Slackbot was, you know, a little tricycle, and the …