When Wickes installed my new kitchen, I noticed an odd, worsening smell that I put down to the ongoing works. It was nearly two months later that I realised it was gas. My supplier dispatched an emergency engineer, who discovered a leak in the newly fitted hob and categorised it as an immediate danger. The gas supply to the hob was disconnected and Wickes sent a replacement, but no one came to install it. Three months on, I’m stuck with two hobs, neither of which I can use. Wickes knows I am undergoing cancer treatment and therefore vulnerable, but it doesn’t respond. Lack of cooking facilities is affecting my diet, and the anxiety and stress is not helping my condition. MA Maidstone, Kent If it were any other company, I’d be incredulous. Gas appliances must be installed and tested by qualified engineers registered with Gas Safe. It is beyond belief that your installer seemingly did not pick up on a leak that could have resulted in calamity. But regular readers will know that Wickes has …