All posts tagged: managing

Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent

Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent

Published by skeptic

The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent. Fin Operator, announced Thursday at a live event in San Francisco, is a new AI-powered system designed specifically for the back-office teams that configure, monitor, and improve Fin, the company’s customer-facing AI agent. Rather than replacing human support agents — which is what Fin itself does on the front lines — Operator targets the growing army of support operations professionals who spend their days updating knowledge bases, debugging conversation failures, and combing through performance dashboards. “Fin is an agent for your customers,” Brian Donohue, the company’s VP of Product, told VentureBeat in an exclusive interview ahead of the launch. “Operator is an agent for your support ops team. This is an agent for the back office team who manages Fin and then manages their human agents.” The announcement arrives at a pivotal moment for the company. Just two days ago, CEO Eoghan …

Managing an ally, appealing to a pope – POLITICO

Managing an ally, appealing to a pope – POLITICO

Published by Sam Flores

And Crosetto said at an event during Italy’s Armed Forces Day that “in a world that has gone crazy … it is our duty to ensure that Italy can defend itself,” validating Trump’s longstanding demand that NATO allies should do — and spend — more to defend themselves. Meloni will try to convey alignment when she sits down with Rubio, including through increased defense spending, according to analyst Filippo Simonelli of the Rome-based Istituto Affari Internazionali think tank. And longer-term commitments offer a potential path to ease tensions without requiring immediate public concessions: Crosetto’s meeting is a sign that something could move in that direction, Simonelli argued. “Italy is not strictly necessary, but the U.S. is losing ground with allies, so reinforcing ties with a middle power may in the end be worth the effort,” continued Simonelli. “They will likely try to find some meeting point and a path forward for cooperation.” Italian Prime Minister Giorgia Meloni is navigating a more complicated domestic landscape. | Simona Granati – Corbis/Corbis via Getty Images On Wednesday, the …

Managing the Machines: How AI Intensifies Work

Managing the Machines: How AI Intensifies Work

Published by Jenni Sidey

Liberating. Efficient. Productive. We were promised that artificial intelligence (AI) would be the ultimate liberator, a digital companion that would finally free us from the drudgery of the daily grind; however, the reality is far more taxing. Instead of offloading our work, AI has frequently replaced the traditional task with the invisible, high-stakes labor of vetting, fixing, and managing multiple algorithmic outputs. Yes, AI helps solve problems and perform tasks, but as these technologies become an increasingly important feature of the workplace and everyday life, researchers are beginning to identify a dark side. The Illusion and Mental Load of Less Work The narrative of AI efficiency is colliding with a harsh reality. Gallup’s State of the Global Workplace 2026 reports that new technologies like AI have increased employees’ workloads and heightened their burnout risk. We are not doing less; we are doing differently, and the new work is arguably more draining. AI’s effect is not simply on the work we are doing and the outputs we are creating; it is also making a massive impression …

Managing Android TV is a pain — this free app finally makes it bearable

Managing Android TV is a pain — this free app finally makes it bearable

Published by skeptic

Android TV is great when you’re just watching something. The moment you try to manage it, though, things become slightly clunky. You have to rely on the boring remote to navigate a layered interface, which feels annoyingly slow. Also, things like sideloading apps, moving files, and even taking a simple screenshot aren’t as direct as you’d expect. atvTools solves this exact problem. Instead of interacting with your Android TV’s interface, it lets you manage it directly from your phone, where everything feels faster and more intuitive. Setting up atvTools on your phone is as easy as it gets. Simply download the app on your phone, make sure your phone and TV are connected to the same Wi-Fi network, and choose your Android TV once it appears. In most cases, that’s all you need to do. If your Android TV doesn’t appear as an available device, though, enable USB debugging in the Developer Options menu and try again. OS Android, iOS Price Free, Pro version available Manage TV apps and files remotely Skip your TV’s interface …

Google and Tesla think we’re managing the electrical grid all wrong

Google and Tesla think we’re managing the electrical grid all wrong

Published by skeptic

Google, Tesla, and data center developer Verrus are among a group of companies arguing that the electrical grid is being underutilized and they want everyone — especially politicians — to know about it. The three companies along with HVAC giant Carrier, virtual power plant company Renew Home, distributed energy resource developer Sparkfund, and smart electrical panel startup Span founded a new group called Utilize to get that message across. The group, which launched Tuesday, is advocating to change the way the grid is built and used. The group points out, correctly, that the grid is designed for brief bursts of high demand; most of the time there’s lots of capacity that goes unused. Utilize thinks that should change. The group argues that smarter ways to use that capacity already exist. Utilize name-checks a number of those solutions, including battery storage, demand response, and virtual power plants, all of which have emerged en masse over the last decade, but remain under utilized. (Oh, that’s where the name comes from.) In many cases, those new technologies are …

Managing Young Children’s Daylight Saving Time Sleep Issues

Managing Young Children’s Daylight Saving Time Sleep Issues

Published by Jenni Sidey

Sam’s sister was now a toddler, providing the usual delights and challenges of another emerging personality in the family. Unlike Sam, she was an angelic sleeper. She would announce her own “bebtime,” collect her beloved blankie, take any available grown-up’s hand, and lead them to her room. As Daylight Saving Time bore down on the family, her grandmother reminded everyone that the little girl wasn’t such an angelic sleeper last year when the time changed, so maybe they should think about managing the transition better this year. Most parents are surprised that this simple event can be so disruptive to a child’s established sleep rhythms. Adequate sleep is vital to brain health, among other things, so there are established mechanisms in place to predispose children to fall asleep. Daylight Saving Time plays havoc with those very mechanisms. When adults travel east into a new time zone or two, we all feel that woozy brain thing. It comes from asking the body to manage another hour of sun with zero prep. That disrupts the established hormonally …

I created this seven-move seated workout for clients managing their heart health

I created this seven-move seated workout for clients managing their heart health

Published by Jenni Sidey

We all know physical activity is essential for heart health and overall wellness, but if workouts like brisk walking, jogging or cycling aren’t suitable for you, there are other more accessible options. I’m a yoga therapist and work regularly with older adults who may not have the mobility for floor-based exercise or the cardiovascular capacity for more strenuous workouts. Every week in my classes, I witness how movement from a seated position helps to mobilize joints, stretch muscles, improve posture, boost circulation and encourages people to move safely—all without placing undue stress on their hearts. You may like Inspired by my classes, I’ve created this seven-move sequence that engages your whole body in a gentle and mindful way. It’s ideal if you want to support your health with low-impact exercise, prefer seated movement that’s gentle on the joints, or want to stay mobile while managing your energy levels. Each exercise targets a different joint group and direction of movement and should be accessible regardless of age, ability or physical limitations, but always move to the …

Evan Smith Managing Director for Events

Evan Smith Managing Director for Events

Published by Daniella Wilson

Evan Smith, who co-founded The Texas Tribune and its renowned festival and has advised dozens of local newsrooms on their live-journalism businesses, is joining The Atlantic’s staff as a managing director overseeing events. In an announcement, editor in chief Jeffrey Goldberg and CEO Nicholas Thompson write that “Evan’s enthusiasm and expertise in running successful journalism events is remarkable. He is already a friend and mentor to many here, and we are delighted that he has agreed to join our staff.” At The Atlantic, Evan will lead and scale one of the most influential and long-running events practices in media, alongside managing editor Krystle Champagne-Norwood and director of events Jess Edkins. The Atlantic convenes dozens of annual in-person and virtual events that reach thousands of people every year, anchored by its flagship Atlantic Festival, which in 2025 celebrated its first year in New York City after nearly two decades in Washington, D.C. Other recurring series address key areas of journalistic focus, such as health and science, democracy, politics, books, and culture. In December, The Atlantic launched …

9 File Explorer tricks that make managing documents painless

9 File Explorer tricks that make managing documents painless

Published by skeptic

I have used Windows File Explorer for several years, and over that time, I have not always liked the tool. In fact, I often find myself installing extra free tools just to make File Explorer better. However, over the last few years, Microsoft has introduced several upgrades, making the tool more capable and usable than ever. To get the most out of File Explorer, I use a few tips and tricks daily. They will significantly increase your productivity on Windows. Show file extensions See what files really are, not what they pretend to be Afam Onyimadu / MUO It’s strange that Windows still hides file extensions. The goal may be to have a cleaner interface. However, there is a risk of misidentifying files. If extensions are hidden, a document named “invoice.pdf.exe” may look harmless even when it’s not. This is an interface behavior that malware relies on to trick you into opening dangerous apps and files. Once File Explorer starts showing extensions, it erases any ambiguity. But aside from removing the risk factor, it makes …