Are self-driving vehicles really just big, remote-controlled cars, with nameless and faceless people in far-off call centers piloting the things from behind consoles? As the vehicles and their science-fiction-like software expand to more cities, the conspiracy theory has rocketed around group chats and TikToks. It’s been powered, in part, by the reluctance of self-driving car companies to talk in specifics about the humans who help make their robots go. But this month, in government documents submitted by Alphabet subsidiary Waymo and electric-auto maker Tesla, the companies have revealed more details about the people and programs that help the vehicles when their software gets confused. The details of these companies’ “remote assistance” programs are important because the humans supporting the robots are critical in ensuring the cars are driving safely on public roads, industry experts say. Even robotaxis that run smoothly most of the time get into situations that their self-driving systems find perplexing. See, for example, a December power outage in San Francisco that killed stop lights around the city, stranding confused Waymos in several …