Massachusetts regulators require sportsbooks to notify bettors of limits within 48 hours
The Massachusetts Gaming Commission has signed off on a new rule that will require licensed sportsbooks to alert customers within 48 hours whenever their betting accounts are limited. The decision came on a unanimous 5–0 vote after commissioners spent considerable time debating how to make the sports betting market more transparent and easier for consumers to understand. At the center of the discussion was what should count as “timely notice” when an operator restricts a bettor’s activity. “I believe the recommendation that [Sports Wagering Division Chief Carrie Torrisi] and I had discussed was 48 hours,” staff counsel said during the meeting. “We felt like within 48 hours was reasonable, but looking for your guidance there.” MGC commissioners quickly rallied around that timeframe. Several pointed out that sportsbooks already have the technical tools to push out account notifications without delay. Commissioner Paul Brodeur said the requirement “doesn’t seem like an insurmountable ask,” while another added that if an operator is preparing to restrict someone’s account, “you’d think there’d be at least a reason to alert the …








