All posts tagged: Resolutions

Intercom’s new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions

Intercom’s new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions

Published by skeptic

Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, purpose-built AI model that the company claims outperforms leading frontier models from OpenAI and Anthropic on the metrics that matter most for customer support. The model powers Intercom’s existing Fin AI agent, which already handles over two million customer conversations weekly. According to benchmarks shared with VentureBeat, Fin Apex 1.0 achieves a 73.1% resolution rate—the percentage of customer issues fully resolved without human intervention—compared to 71.1% for both GPT-5.4 and Claude Opus 4.5, and 69.6% for Claude Sonnet 4.6. That roughly 2 percentage point margin may sound modest, but it’s wider than the typical gap between successive generations of frontier models. Fin Apex 1.0 select benchmarks comparison chart. Credit: Intercom “If you’re running large service operations at scale and you’ve got 10 million customers or a billion dollars in revenue, a delta of 2% or 3% is a really large amount of customers and interactions …

I Wore a Suit Every Day for a Month. Here’s What I Learned

I Wore a Suit Every Day for a Month. Here’s What I Learned

Published by Jenni Sidey

Last year, I did Dry January. I’m happy I did it, so that I never have to do it again. Of course, alcohol is best enjoyed in healthy moderation and good company. But corralled into the corner of a bar, with a friend of a friend of a friend recounting their grad school application process directly into my ear, I wanted something stronger than soda water and bitters. I have heard many Dry January believers explain why they do it. (How could you not? Lunchroom Army recruiters are subtler with their approach.) And I suspect that the benefits people claim from Dry January, such as feeling good in the morning and focusing at work, can be achieved without forgoing alcohol. You just have to wear a suit every day. I think I got the idea from my father, who wore a suit every day for his whole career. There are many differences to how we work: he works at a big company, I’m a freelancer; he goes to an office, I work remotely; he sits …

Jeffries opposes Clinton contempt resolutions that garnered Democratic support

Jeffries opposes Clinton contempt resolutions that garnered Democratic support

Published by Sam Flores

House Minority Leader Hakeem Jeffries (D-N.Y.) on Thursday said he opposed the resolutions to hold former President Clinton and former Secretary of State Hillary Clinton in contempt of Congress for refusing to testify as part of the House Oversight and Government Reform Committee investigation into convicted sex offender Jeffrey Epstein. “I strongly support the position of… Source link

Best Deals for New Year’s Resolutions: Sleep, Fitness, and More (2026)

Best Deals for New Year’s Resolutions: Sleep, Fitness, and More (2026)

Published by skeptic

New Year’s resolution season is in full swing, and you’ve officially made it past Quitter’s Day (the second Friday in January, when many people have given up on their resolutions). Maybe you want to exercise more often, or keep better track of your schedule, or hit a certain step goal, or drink more water. Whatever the habit you’re making or breaking, we’ve found some deals on WIRED-tested gear that can help you on your journey. For more recommendations, check out our many buying guides, like the Best Reusable Water Bottles, the Best Fitness Trackers, and the Best Paper Planners. WIRED Featured Deals: Beats Powerbeats Pro 2 for $200 ($50 off) The Beats Powerbeats Pro 2 are the best workout earbuds you can buy. This price matches the best deal we’ve seen, and every color (orange, lavender, black, and beige) is discounted. The design is supremely comfortable, they have great noise canceling and a transparency mode, and they last up to 10 hours depending on your noise-cancellation settings. There’s also a built-in heart rate monitor. These …

7 Watch Experts Share Their 2026 Collecting Resolutions

7 Watch Experts Share Their 2026 Collecting Resolutions

Published by Jenni Sidey

This is an edition of the newsletter Box + Papers, Cam Wolf’s weekly deep dive into the world of watches. Sign up here. Hi friends: It’s me, Cam. For the next couple of months, I’m going to be back out on parental leave. Out of your inbox, but hopefully never gone from your hearts. Thankfully, we are sending one of our top minds into the Box + Papers laboratory. Jeremy Freed, a very sharp writer and longtime contributor to GQ.com’s watch coverage, is going to be your trusty guide through the horological world until I return in mid-March. See you soon. —Cam Wolf I once heard a story about a tech entrepreneur who, at the start of each year, puts 12 slips of paper, each with a different new skill or area of study written on it, into a container. At the start of every month, he draws one out and spends the next four weeks learning everything he can about juggling, thermodynamics, marsupials, or whatever. While I’d love to be the kind of person …

Gain Momentum With These 7 Simple Wellness Resolutions and Conquer 2026

Gain Momentum With These 7 Simple Wellness Resolutions and Conquer 2026

Published by skeptic

If you’ve started 2026 with grand goals, like running a marathon, reading every book on your e-reader or making sure you get eight hours of sleep every night and feel you’re already falling short of them, don’t lose hope! Instead, we recommend setting smaller and more attainable ones that you can use as stepping stones to achieve your bigger targets. And in case you’re feeling lost entirely, we’ve come up with seven wellness resolutions that you can try to incorporate into your daily life as you navigate your way through the year. 7 realistic wellness goals for 2026 Getty Images/JulPo/E+ Below are some ideas for smaller wellness goals to use as New Year’s resolutions. These ideas may be easier to fit into your day and can be pleasant boosts to your overall lifestyle. 1. Go on daily walks  Exercise is one of the common New Year’s resolutions, but it’s also one we tend to lapse on. Some 73% of people who set fitness goals as their New Year’s resolutions quit before they hit their targets. Hitting …

The date people are most likely to give up their New Year’s resolutions

The date people are most likely to give up their New Year’s resolutions

Published by Daniella Wilson

Sign up to our free Living Well email for advice on living a happier, healthier and longer life Live your life healthier and happier with our free weekly Living Well newsletter Live your life healthier and happier with our free weekly Living Well newsletter “Quitters day” falls on January 9 this year and marks the point at which people are most likely to give up their New Year’s resolutions. As usual, weight loss is one of the most common goals. But there are compelling reasons to suggest that ditching the diet is not a failure at all. In fact, it may be a sensible and healthy choice. The science behind weight and health is not a straightforward story of cause and effect. It is widely assumed that carrying extra body fat automatically makes someone unhealthy, but this does not stand up to scrutiny. Certainly the health problems associated with higher body weight are a serious challenge in today’s world, but the evidence that a few extra pounds are always harmful is surprisingly weak. The amount …

These New Year’s resolutions will improve your health – and none are about losing weight

These New Year’s resolutions will improve your health – and none are about losing weight

Published by Daniella Wilson

Sign up to our free Living Well email for advice on living a happier, healthier and longer life Live your life healthier and happier with our free weekly Living Well newsletter Live your life healthier and happier with our free weekly Living Well newsletter Every January, internet searches for the terms “diet” and “weight loss” surge, gyms become busier and diet trends spread across social media. But research shows that most people who try the latest quick-fix plan do not keep the weight off. Focusing on weight alone can overshadow other changes that improve health in more reliable and sustainable ways. Some of these may lead to weight loss and some may not, but the benefits are clear either way. Here are five evidence-based resolutions that can support better health – and none are about losing weight. 1. Eat more plants Eating more plants does not mean you have to become vegetarian. If you eat meat and want to continue, that is fine. You can still increase the amount and variety of plant foods on …

Can Manifesting Actually Help New Year Resolutions?

Can Manifesting Actually Help New Year Resolutions?

Published by Sam Flores

I don’t know about you but 2025 gave me such a good thrashing that I’ll literally do anything to ensure that 2026 is a better year. Whether this means paying an Etsy witch to make my dreams come through or taking a cold plunge every morning, I’ll do it. I don’t care. One friend suggested that I put my tarot card collection to good use and actually manifest better days for myself using the cards to guide my intentions for the year ahead. After shrugging off what felt like a bit of a ridiculous suggestion, I looked into it and it turns out, there is some truth to it. So, does manifesting work? In case you’re a little out the loop on this definition of manifestation, Psychology Today explains it nicely saying: “Manifesting is the idea that, through the power of belief, we can effectively “think” a goal into becoming reality. It’s a form of “magical thinking,” or the need to believe that one’s hopes and desires can have an effect on how the world …

America’s Top New Year’s Resolutions For 2026

America’s Top New Year’s Resolutions For 2026

Published by Jenni Sidey

Exercising more is top of mind for many Americans making resolutions for 2026. As Anna Fleck reports, data from a recent survey by Statista shows that close to half of U.S. adults are committing to the fitness goal. You will find more infographics at Statista Vows to save more money, eat healthier, spend more time with family and friends and lose weight were the next most commonly cited resolutions this year. Rounding off the top ten were spending less time on social media (21 percent) and quitting smoking (19 percent). Loading recommendations… Source link