All posts tagged: sprawl

Pentagon awards Microsoft .7 billion deal in bid to cut costs, end license sprawl

Pentagon awards Microsoft $9.7 billion deal in bid to cut costs, end license sprawl

WASHINGTON, May 27 : The Pentagon on Wednesday announced a five-year, $9.69 billion agreement to consolidate Microsoft and other enterprise software licenses scattered across the military services, the intelligence community, and the U.S. Coast Guard into a single contract vehicle, officials said.  The cost-cutting effort hands Microsoft a guaranteed enterprise-wide foothold across the U.S. armed forces while squeezing out duplicative spending that officials said had quietly ballooned across years of fragmented, go-it-alone procurement. The deal, called the Core Enterprise Technology Agreement, is not new spending because baskets of Pentagon software contracts came up for renewal simultaneously. The funds come from existing budgets already being used to purchase Microsoft 365 subscriptions — covering email, Word, Excel, PowerPoint and related tools — along with cloud subscriptions and on-premises licensing, into one place where the full purchasing weight of the department can be used to drive down costs. Source link

How MassMutual and Mass General Brigham turned AI pilot sprawl into production results

How MassMutual and Mass General Brigham turned AI pilot sprawl into production results

Enterprise AI programs rarely fail because of bad ideas. More often, they get stuck in ungoverned pilot mode and never reach production. At a recent VentureBeat event, technology leaders from MassMutual and Mass General Brigham explained how they avoided that trap — and what the results look like when discipline replaces sprawl. At MassMutual, the results are concrete: 30% developer productivity gains, IT help desk resolution times reduced from 11 minutes to one, and customer service calls cut from 15 minutes to just one or two. “We’re always starting with why do we care about this problem?” Sears Merritt, MassMutual’s head of enterprise technology and experience, said at the event. “If we solve the problem, how are we gonna know we solved it? And, how much value is associated with doing that?” Defining metrics, establishing strong feedback loops MassMutual, a 175-year-old company serving millions of policy owners and customers, has pushed AI into production across the business — customer support, IT, customer acquisition, underwriting, servicing, claims, and other areas. Merritt said his team follows the …