AI Is Taking Over the Most Cursed Job in the World
She introduced herself as Eve, but Ben knew right away that the voice on the other end of the line was a bot. Eve knew his name. She also knew how much money he’d owed a former landlord ($266). She didn’t seem to know that he’d settled with a collection agency five months prior. Eve said she was an AI agent from ProCollect and was calling to collect a debt. “Would you like to resolve it today by card or bank transfer?” she asked. Ben had stepped outside on a balmy April afternoon in Portland, Oregon, to take the phone call. (He asked that WIRED use a pseudonym so he could speak freely about a financial issue.) As he stood in the sun, he wondered what he’d have to say to make Eve hand off a call to a human. “I figured it was just going to kick me over to a person when I asked about repayment structure or anything more technical,” he says. But Eve stayed on the line, so Ben did, too. …



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